HouseWard Privacy Notice

HouseWard is a home-maintenance organization service operated by Bo Mayr, operating as HouseWard ("HouseWard," "we," "us," or "our"). This notice explains the information we collect, why we use it, the service providers involved, and choices available to you.

1. Information we collect

Account information

When you create an account, we process your email address and authentication information through Supabase Auth. Passwords are handled by our authentication provider and are not stored by HouseWard in readable form.

Home profile information

We may collect information you provide about your home, including city, state, ZIP code, year built, home type, HVAC type, water-heater type, and selected home features such as gutters, fireplace, irrigation, basement, sump pump, or pool. HouseWard's current onboarding flow does not ask for your street address.

Maintenance records

We store the maintenance plan created for your home, task due dates, completion history, snoozes, and optional notes you add to maintenance records.

Billing information

Stripe processes payment information for HouseWard subscriptions. HouseWard receives billing-related identifiers and status information, such as Stripe customer and subscription IDs, selected plan, subscription status, billing interval, renewal or cancellation status, and payment-event status. HouseWard does not store raw payment-card numbers.

Product usage and analytics

We may collect product events such as signup, onboarding completion, pricing views, task completion, referral activity, feedback, calendar exports, checkout activity, legal acceptance, and support usage. When configured, PostHog processes product analytics on our behalf.

Support information

If you use HouseWard's AI support assistant, we process your support message and limited relevant account context, such as your home profile, upcoming maintenance tasks, and membership status. OpenAI may process this information on our behalf to generate a support response.

Email delivery information

Resend processes lifecycle emails on our behalf, including plan-ready notices, maintenance reminders, and payment-failure notices. We may store delivery metadata needed to prevent duplicate messages and operate the service.

2. How we use information

• Create and maintain your account.
• Build and update your personalized maintenance plan.
• Show due and upcoming maintenance tasks.
• Maintain your home-maintenance history.
• Process and administer subscriptions.
• Send service and maintenance reminder emails.
• Provide customer support.
• Understand product usage and improve HouseWard.
• Detect errors, abuse, fraud, and security issues.
• Comply with legal obligations and enforce our terms.

We do not need your street address to provide the current version of HouseWard and therefore do not collect it during onboarding.

3. Service providers

Current core providers include:

• Supabase for authentication and database infrastructure.
• Stripe for subscription billing and payment processing.
• Vercel for application hosting and delivery.
• Resend for lifecycle email delivery.
• OpenAI for AI-assisted support and selected operational AI functions.
• PostHog for product analytics when configured.
• GitHub for software development and deployment workflows.

These providers process information according to the services they provide to HouseWard and their applicable contractual and privacy terms.

4. How we disclose information

We may disclose information to service providers that help us operate HouseWard, when required by law, to protect the rights or security of HouseWard or others, or in connection with a business transaction such as a merger, financing, acquisition, or sale of assets.

5. Retention and deletion

We retain account, home-profile, maintenance, and support information for as long as reasonably necessary to provide HouseWard and maintain the home record you ask us to keep. If you close your account or make a verified deletion request, we will delete or de-identify personal information that we no longer need, subject to records we must or reasonably need to retain for billing, accounting, fraud prevention, security, dispute resolution, legal compliance, or enforcement of our agreements. Backup copies may remain for a limited period before being overwritten through normal backup cycles.

6. Security

We use technical and organizational measures intended to protect personal information, including authentication, row-level database access controls, restricted service-role data, HTTPS, secret management, and production monitoring. No system can guarantee absolute security.

7. Your choices and privacy rights

You can update portions of your Home Profile within HouseWard and manage or cancel your subscription through the online billing portal.

Depending on where you live and which law applies, you may have rights to request access, correction, deletion, portability, or information about certain processing activities, and in some circumstances to appeal a privacy-request decision. To make a privacy request, email HouseWard.AI@gmail.com. We may need to verify your identity before fulfilling a request.

8. Children

HouseWard is intended for adults managing a home and is not directed to children under 13. We do not knowingly seek personal information from children under 13.

9. Changes to this notice

We may update this notice as HouseWard changes. If a change materially affects how we use personal information, we will provide notice as required by applicable law. The effective date at the top identifies the current version.

10. Contact

HouseWard
Operated by Bo Mayr
Email: HouseWard.AI@gmail.com

For the terms governing use of HouseWard, see our Terms of Use.